How to Set Up a Splunk Center of Excellence in Hyderabad, India

Introduction

In today’s fast-paced digital landscape, global companies are continually seeking ways to harness the power of data, streamline operations, and drive innovation. For Splunk companies—organizations that specialize in data analytics and operational intelligence—setting up a Center of Excellence (CoE) in India has emerged as a strategic imperative. ExpanQ recognizes this growing need and is dedicated to helping these companies navigate this process effectively. For over 12 years, we have successfully helped businesses establish Centers of Excellence (COEs) that drive efficiency, innovation, and long-term success.

Hyderabad, in particular, stands out as a vibrant hub for technology, boasting a robust talent pool, excellent infrastructure, and a thriving ecosystem that supports high-tech industries. This comprehensive guide is designed for Splunk companies looking to establish a Global Capability Center (GCC) in Hyderabad. It explains what a GCC is, how it works step by step, and the myriad benefits of setting up a CoE in India. 

We’ll dive into ExpanQ’s unique value proposition in the GCC market, explore our tailored Managed Services Provider (MSP) and GCC solutions, and detail our operational support framework. Additionally, we cover financials, pricing, implementation roadmaps, and the critical importance of monthly, quarterly, and yearly reporting.

Whether you are a Splunk company planning your first foray into the Indian market or looking to optimize your existing operations, this guide will provide you with the insights, strategies, and actionable steps needed to succeed. Let’s get started on your journey to establishing a robust, efficient, and cost-effective CoE in Hyderabad with ExpanQ as your trusted partner.

Understanding the Global Capability Center (GCC) Concept

What is a GCC?

A Global Capability Center (GCC), also known as a Global In-house Center (GIC), is an offshore operational hub established by multinational companies to centralize key functions such as IT, research and development, finance, human resources, customer service, and more. A GCC serves as an extension of the parent organization, leveraging local talent and resources to drive innovation, operational efficiency, and cost savings.

GCCs are not merely cost centers—they are strategic assets that support business transformation by providing scalable, high-quality services that meet global standards. For Splunk companies, a GCC in Hyderabad can focus on advanced data analytics, security operations, and the continuous improvement of Splunk implementations while ensuring alignment with global business goals.

Key Benefits of Establishing a GCC

1. Cost Efficiency:
   • Lower operating costs compared to onshore operations, including labor and infrastructure.
   • Access to government incentives and favorable tax regimes in India.
2. Access to World-Class Talent:
   • Hyderabad is home to a vast pool of skilled professionals in IT, analytics, and emerging technologies.
   • Exposure to diverse expertise in both technical and managerial domains.
3. Operational Excellence:
   • Streamlined processes and centralized management of key functions.
   • Enhanced ability to scale operations rapidly in response to market demands.
4. Innovation and Research:
   • GCCs provide a conducive environment for innovation, allowing companies to experiment with new technologies and approaches.
   • Proximity to academic and research institutions fosters collaboration and knowledge transfer.
5. Global Integration:
   • Seamless integration with global business units ensures consistent processes, reporting, and strategic alignment.
   • Enhanced collaboration across geographies, time zones, and cultural contexts.

By establishing a GCC, Splunk companies can drive both operational and strategic advantages that propel their global competitiveness and innovation. 

Why Hyderabad, India?

Economic and Talent Landscape

Hyderabad has emerged as one of India’s premier technology hubs, attracting investments from multinational corporations, startups, and research organizations. The city’s dynamic economic environment is characterized by:

• Robust Infrastructure:
  Hyderabad is well-connected with world-class IT parks, modern transportation systems, and reliable utilities, making it an ideal location for high-tech operations.
• Access to Skilled Workforce:
  With numerous engineering colleges, universities, and specialized training institutes, Hyderabad produces a steady stream of talent proficient in IT, analytics, cybersecurity, and emerging technologies.
• Government Support:
  The Telangana state government offers attractive policies, tax incentives, and infrastructure support to technology companies, fostering an ecosystem that encourages innovation and growth.
• Cost Advantages:
  Lower labor costs and competitive real estate prices enable companies to achieve significant cost savings without compromising on quality or expertise.

Infrastructure and Ecosystem

Hyderabad’s infrastructure is designed to support the high demands of a modern technology center:

• Technology Parks and Innovation Hubs:
  Areas such as HITEC City are home to numerous IT and software companies, providing a collaborative environment for innovation and growth.
• Robust Connectivity:
  The city’s well-developed road, air, and rail networks ensure seamless connectivity within India and internationally, facilitating smooth business operations and talent mobility.
• Ecosystem Support:
  Hyderabad boasts a vibrant ecosystem that includes industry associations, incubators, and research organizations, all of which contribute to a culture of continuous learning and innovation.

For Splunk companies, Hyderabad offers not only the right technical skills but also an environment that nurtures innovation and operational efficiency—key ingredients for a successful CoE. 

Step-by-Step Process for Setting Up a CoE in Hyderabad

Establishing a Center of Excellence in Hyderabad involves a series of well-coordinated steps. Below is a detailed, step-by-step guide that outlines the entire process—from initial planning to full operational readiness.

Step 1: Strategic Planning and Market Analysis

Objective:

• Understand the business case and market dynamics.
• Define strategic objectives and key performance indicators (KPIs) for the GCC.

Key Actions:

• Conduct a Feasibility Study:
  Evaluate the potential benefits and challenges of setting up a CoE in Hyderabad. Analyze market trends, competitive landscape, and cost structures.
• Define Business Objectives:
  Establish clear objectives such as cost savings, innovation goals, and process improvements. Determine how the CoE will align with global business strategies.
• Stakeholder Alignment:
  Engage with global and local stakeholders to gather input, align expectations, and ensure commitment across the organization.
• Develop a Strategic Roadmap:
  Outline a high-level roadmap that includes timelines, milestones, and resource allocation. This roadmap should also address potential risks and mitigation strategies.

Step 2: Building a Local Partnership & Establishing Presence

Objective:

• Form strategic alliances with local service providers, government agencies, and technology partners.
• Establish a physical presence in Hyderabad.

Key Actions:

• Identify Local Partners:
  Research and select reputable local partners for legal, HR, IT, and facility management. Consider providers with a proven track record in managing global centers.
• Legal and Regulatory Setup:
  Work with legal advisors to set up the necessary legal entities, ensure compliance with local regulations, and obtain relevant permits.
• Office Space and Infrastructure:
  Choose a location in Hyderabad that offers easy access to talent and robust infrastructure. Negotiate lease agreements for fully serviced, branded workspaces.
• Local Branding and Communication:
  Develop a local brand presence and communication strategy that resonates with the local market while aligning with global corporate branding.

Step 3: Talent Acquisition and Recruitment Strategy

Objective:

• Build a high-performing team tailored to the CoE’s needs.
• Leverage local and global recruitment channels.

Key Actions:

• Define Talent Requirements:
  Identify the required skills and roles for the CoE, such as delivery experts, marketing professionals, sales personnel, and managed services teams. Typically, a sample team might include 20 in delivery, 10 in marketing, 10 in sales, and 10 in managed services.
• Develop a Recruitment Plan:
  Use a combination of local job boards, recruitment agencies, and global talent networks. Leverage AI-driven sourcing platforms to identify the best candidates.
• Employer Branding:
  Invest in employer branding to attract top talent. This involves creating a compelling employee value proposition (EVP), launching targeted recruitment campaigns, and leveraging social media.
• Screening and Onboarding:
  Implement robust screening processes, including technical assessments, cultural fit evaluations, and background verifications. Establish a smooth onboarding process to integrate new hires into the CoE quickly.

Step 4: Setting Up Infrastructure and Workspace

Objective:

• Ensure the CoE is equipped with state-of-the-art infrastructure and a conducive working environment.
• Integrate IT systems and communication tools.

Key Actions:

• Workspace Design and Setup:
  Create a fully serviced and branded workspace that meets the operational needs of the CoE. Focus on flexibility, security, and scalability.
• IT Infrastructure and Tools:
  Set up robust IT systems, including networks, data centers, cybersecurity measures, and productivity tools. Ensure the workspace is equipped with advanced AV systems, high-speed internet, and secure access controls.
• Integrated Communication Platforms:
  Deploy collaboration tools such as video conferencing, instant messaging, and project management software to facilitate seamless communication across global teams.
• Operational Readiness:
  Test all systems and infrastructure components to ensure they meet performance benchmarks. Establish disaster recovery and business continuity plans.

Step 5: Operational Readiness and Support Framework

Objective:

• Build an operational support framework that covers HR, IT, finance, procurement, and legal compliance.
• Ensure smooth day-to-day operations.

Key Actions:

• Develop Standard Operating Procedures (SOPs):
  Document procedures for all operational activities, including talent management, IT support, and facility maintenance.
• Establish a Helpdesk and Support Teams:
  Set up dedicated support teams for HR, IT, finance, and procurement. Implement a centralized helpdesk for efficient issue resolution.
• Compliance and Risk Management:
  Put in place systems to manage regulatory compliance and operational risks. This includes regular audits, performance tracking, and risk assessment frameworks.
• Training and Development:
  Invest in training programs to upskill local employees and ensure they remain aligned with global standards and best practices.

Step 6: Financial Planning and Implementation Roadmap

Objective:

• Develop a clear financial plan that outlines the cost structure, pricing models, and expected ROI.
• Map out an implementation roadmap with key milestones.

Key Actions:

• Cost Analysis and Budgeting:
  Prepare detailed budgets covering setup costs, operational expenses, and ongoing maintenance. Leverage the zero-capex model to optimize upfront investments.
• Pricing and Engagement Model:
  Develop a pricing strategy that offers predictable monthly, quarterly, and yearly billing cycles. Define service level agreements (SLAs) and performance metrics.
• Implementation Timeline:
  Create a phased implementation plan with clear milestones—from planning and team setup to onboarding and operational go-live. Outline timelines, resource requirements, and contingency plans.
• Financial Reporting:
  Establish robust financial reporting processes to track expenditures, ROI, and performance against targets.

Step 7: Launch, Monitor, and Optimize

Objective:

• Officially launch the CoE and continuously monitor its performance.
• Implement continuous improvement strategies based on regular feedback.

Key Actions:

• Soft Launch and Pilot Phase:
  Begin operations with a pilot phase to test systems, processes, and team dynamics. Collect feedback from stakeholders and make necessary adjustments.
• Performance Monitoring:
  Use dashboards and key performance indicators (KPIs) to track operational efficiency, team performance, and financial metrics. Implement a continuous improvement framework to address issues promptly.
• Stakeholder Engagement:
  Maintain regular communication with global and local stakeholders through structured reporting and review meetings. Use insights to refine strategies and processes.
• Optimization and Scaling:
  Identify areas for process optimization and scale operations based on business growth and market demands. Ensure that the CoE remains agile and responsive to emerging trends.

Our Unique Value Proposition in the GCC Market

ExpanQ is a trusted partner for Splunk companies venturing into the GCC space. Our unique value proposition lies in our ability to combine local operational excellence with global strategic alignment. Here’s what sets us apart:

Speed-to-Value: Rapid Team Setup

• Quick Deployment:
  With our proven methodologies and local partnerships, we can operationalize a fully functional team in as little as 3-4 months. This rapid setup ensures that your business quickly reaps the benefits of local expertise and operational efficiency.
• Efficient Onboarding:
  Our streamlined recruitment and onboarding processes leverage advanced technology, reducing time-to-hire and ensuring that the right talent is in place to drive your Splunk initiatives forward.

Zero Capex Engagement Model

• Cost Predictability:
  Our zero upfront capital expenditure model shifts the financial burden away from your organization, offering a predictable monthly pricing model that covers all operational aspects.
• Risk Mitigation:
  By eliminating the need for heavy capital investments, we reduce financial risks and allow you to focus on strategic growth and innovation.

Access to Top Talent and Proven Methodologies

• Talent Pool:
  Hyderabad’s talent landscape is among the best in the world, offering access to skilled professionals across various domains—technology, analytics, operations, and more.
• Proprietary Platforms and Processes:
  We employ advanced talent sourcing, screening, and management platforms to ensure that only the best candidates are selected. Our methodologies have been refined over years of experience, resulting in high conversion rates and sustained performance. To streamline our operations, we leverage Keka for payroll management, DocuSign for compliance, Spring Verify for background verification (BGV), and Zoho Books for accounting, ensuring efficiency and accuracy at every stage.
• Global Best Practices:
  Our operations are aligned with global standards, ensuring that every process—from recruitment to operational support—meets rigorous quality benchmarks.

Our unique value proposition is a blend of speed, cost efficiency, and excellence in talent management—all designed to ensure that your GCC not only meets but exceeds global operational standards. Experience the ExpanQ difference. Get in touch with our experts for personalized consultations. 

Tailored MSP & GCC Solutions for Splunk Companies

As a Splunk company, you require a solution that is both technically robust and operationally agile. Our tailored Managed Services Provider (MSP) and GCC solutions are designed to meet these needs.

What is an MSP?

A Managed Services Provider (MSP) is a partner that handles your IT and operational functions so that you can focus on your core business. In our model, the MSP seamlessly integrates with the GCC to manage day-to-day operations—ensuring high performance, security, and compliance.

How Our Tailored Solution Works

Our approach combines the strengths of both the MSP and GCC models:

• Integrated Service Delivery:
  We provide end-to-end services covering talent acquisition, IT support, HR, finance, and legal. This integrated model ensures that every function of your CoE is managed holistically.
• Custom Team Structures:
  Our solution allows you to customize the team structure according to your needs. For example, a typical setup might include:
  
  • 20 team members focused on delivery and technical execution.
  • 10 professionals dedicated to marketing and brand building.
  • 10 sales experts driving revenue generation.
  • 10 dedicated to managed services and operational support.
• Tailored Engagement Model:
  Our engagement model is designed to align with your business goals. We work closely with your leadership to define KPIs, set up SLAs, and implement continuous improvement measures.

Customized Team Structures

Building a successful CoE requires the right mix of talent. Our model emphasizes:

• Delivery Excellence:
  Teams focused on executing Splunk projects with precision and agility.
• Marketing and Sales Enablement:
  Dedicated teams that drive market penetration and customer engagement.
• Operational and Managed Services:
  Teams that handle the day-to-day functions—ensuring that all operational, regulatory, and support needs are met without burdening your core business.

Our tailored MSP & GCC solution is designed to be flexible, scalable, and responsive to your business needs, ensuring that your CoE in Hyderabad operates as a true extension of your global operations. Customize your Splunk team with ExpanQ‘s flexible engagement model. Request a custom team structure proposal. 

Operational & Support Framework

A robust operational and support framework is critical to the success of your GCC. Our framework is built around the “Setup, Build, Run” model, ensuring that every aspect of your CoE is covered.

Integrated Platform: From Setup to Run

• Setup:
  We begin by establishing all the foundational elements—legal entities, office spaces, IT systems, and recruitment processes.
• Build:
  This phase involves constructing the operational backbone: hiring, training, and setting up the infrastructure required for daily operations.
• Run:
  Once operational, our framework ensures continuous monitoring, support, and optimization through standardized processes and advanced management tools.

HR, IT, Legal, and Compliance Managed Services

• HR and Talent Management:
  Our HR services cover everything from talent acquisition and onboarding to performance management and employee engagement. We employ best practices to ensure that all HR functions are compliant and efficient.
• IT Support:
  Our IT framework includes robust cybersecurity measures, network management, and technical support. We leverage advanced monitoring tools to ensure system uptime and rapid incident response.
• Legal and Compliance:
  With dedicated legal support and regulatory oversight, we handle all compliance-related issues. This allows your team to focus on innovation without worrying about local regulatory burdens.
• Finance and Procurement:
  Our financial operations include budgeting, reporting, and vendor management. We ensure cost control through transparent processes and regular financial audits.

Our operational and support framework is designed to deliver seamless, end-to-end service, ensuring that your CoE runs efficiently and remains aligned with global business standards.

Financials, Pricing & Implementation Roadmap

Cost Structure and ROI

Understanding the financial aspects of setting up a CoE is crucial for decision-making. ExpanQ’s financial model is built on transparency and predictability:

• Zero Capex Model:
  Our engagement is structured so that there is no upfront capital expenditure. Instead, you benefit from a predictable monthly fee that covers all operational costs.
• Detailed Cost Breakdown:
  We provide a clear breakdown of costs across various functions—talent acquisition, infrastructure, IT support, and operational management. This breakdown helps you understand where every dollar is allocated.
• ROI and Value Creation:
  Our approach is designed to deliver high ROI through cost savings, operational efficiencies, and increased productivity. We provide regular performance metrics to track the financial benefits of your CoE.

Implementation Roadmap and Milestones

A clear, phased implementation roadmap ensures that your CoE is set up on time and within budget. Our roadmap includes:

• Phase 1: Planning and Feasibility Analysis
  
  • Define business objectives and scope.
  • Conduct market research and feasibility studies.
  • Develop a strategic roadmap and secure stakeholder buy-in.
• Phase 2: Setup and Foundation Building
  
  • Establish legal entities and select office locations.
  • Set up IT infrastructure and secure workspace.
  • Initiate talent acquisition and recruitment processes.
• Phase 3: Operational Build and Launch
  
  • Onboard the initial team.
  • Implement operational processes and standard operating procedures.
  • Conduct pilot runs and fine-tune operations based on feedback.
• Phase 4: Full-Scale Operations and Optimization
  
  • Officially launch the CoE.
  • Monitor performance against KPIs.
  • Optimize processes continuously and scale operations as needed.

Each phase comes with defined milestones, timelines, and deliverables, ensuring that you have a clear understanding of progress and expected outcomes.

Monthly, Quarterly & Yearly Reporting

Consistent reporting is essential to track the performance of your CoE and ensure alignment with global objectives. Our reporting framework is designed to provide actionable insights at different intervals.

Key Metrics and Performance Indicators

Our reporting covers a range of metrics across multiple dimensions:

• Operational Metrics:
  
  • Team performance, project completion rates, and incident resolution times.
  • IT system uptime, response times, and security incident metrics.
• Financial Metrics:
  
  • Monthly expenditure vs. budget, cost savings, and ROI calculations.
  • Revenue impact and operational efficiency gains.
• Talent and HR Metrics:
  
  • Recruitment progress, employee retention rates, and training outcomes.
  • Employee engagement, productivity, and performance ratings.
• Compliance and Risk Metrics:
  
  • Audit results, compliance adherence rates, and risk assessment scores.

Reporting Formats and Tools

• Monthly Reports:
  
  • Provide detailed updates on operational performance, financials, and HR metrics.
  • Include dashboards and visualizations that highlight key trends and areas for improvement.
• Quarterly Reviews:
  
  • Comprehensive review meetings that bring together key stakeholders.
  • Detailed analysis of progress against strategic objectives and milestone achievements.
  • Adjustments to strategy and resource allocation based on performance data.
• Yearly Reporting:
  • In-depth annual reviews covering overall performance, ROI, and strategic insights.
  • Future planning and budget forecasting for the coming year.
  • Lessons learned and recommendations for process improvements.

At ExpanQ, we leverage advanced reporting tools and analytics platforms to ensure that all reports are data-driven, accurate, and actionable. These regular updates not only keep all stakeholders informed but also provide a basis for continuous improvement.

Conclusion and Next Steps

Setting up a Splunk Center of Excellence in Hyderabad is not just about capitalizing on cost advantages—it’s about leveraging a strategic asset that drives global operational excellence, innovation, and business transformation.

Recap of Key Benefits

• Strategic Location:
  Hyderabad offers an unmatched combination of talent, infrastructure, and economic advantages.
• Rapid Operational Setup:
  Our proven methodologies enable you to set up a fully operational CoE in as little as 3-4 months.
• Cost Efficiency:
  With a zero capex model and predictable pricing, you can achieve significant cost savings while accessing top-tier talent.
• Comprehensive Support:
  From HR and IT to legal and financial operations, our integrated support framework ensures seamless day-to-day operations.
• Transparent Reporting:
  Regular, data-driven reporting keeps you informed and helps drive continuous improvement.

Your Path Forward

1. Engage with Our Team:
   Reach out to ExpanQ experts to discuss your specific needs, objectives, and how our tailored MSP & GCC solution can be customized for your Splunk organization.
2. Strategic Planning Session:
   Schedule a planning session to define the scope, timelines, and resource allocation for your CoE in Hyderabad.
3. Implementation Kick-Off:
   Once aligned on the strategy and plan, we’ll initiate the phased implementation process, ensuring that every step is executed with precision.
4. Continuous Optimization:
   With ongoing monitoring and regular reviews, we ensure that your CoE evolves to meet changing business needs and remains a driving force for innovation and operational excellence.

Final Thoughts

In today’s competitive digital landscape, establishing a Center of Excellence in Hyderabad is a strategic move that can redefine how your Splunk company operates globally. By leveraging local talent, advanced technologies, and a robust operational framework, you can transform your business operations, drive innovation, and achieve significant cost efficiencies—all while ensuring global alignment and compliance.

Get in touch with our experts to take the next step toward operational excellence. Let’s transform your vision into reality and create a CoE that not only meets your strategic goals but also positions your organization as a leader in the global market.

Thank you for reading this comprehensive guide on setting up a Splunk Center of Excellence in Hyderabad, India. For more information, personalized consultations, or to schedule a strategic planning session, please contact our team. We look forward to partnering with you on this transformative journey.